We often come across companies and organizations hiring employees based on their educational qualifications. It is obvious because a person who has insufficient knowledge about the field in which a company deals will fetch no direct benefit to the company. Education, practical knowledge, and job experience have their importance but at the same time, soft skills should not be neglected. There should be a maintained balance between hard skills and soft skills.
Here, hard skills refer to the education and job experience that a candidate holds whereas soft skills refers to the personality, character, and ability to interact with the candidate. Both of them have equal importance when it comes to the smooth working of an organization. However, we still come across companies having a strict screening process while hiring in terms of hard skills and neglecting soft skills. Unknowingly, an employee’s soft skills affect the overall functioning of the organization.
While majorly neglected, there are few organizations who value the importance of soft skills and hence hire training companies in Dubai. These companies conduct soft skills sessions weekly or monthly at the workplace. There are numerous benefits of having soft skills training in the workplace. Some of them are as follows:
- Improved communication
Effective communication is the key in any setup. Whether it is personal space or professional space, lack of communication hampers everything. Especially in a workspace where a group of people are working towards a common goal, clear communication and coordination are a necessity. Being able to communicate efficiently will reduce labour effort and yield better outcomes.
- Enhanced productivity and teamwork
Soft skills training companies in Dubai have structured modules that promote teamwork and team management through various activities. Their sessions have routine tasks that prompt the employees to interact and coordinate among themselves. This frequent involvement familiarizes them to the benefits and outcomes of working in a team. Therefore, work productivity increases when employees work in a team.
- Better client service
It is very obvious that improved soft skills will enable the employees to attend clients more confidently. With excellent soft skills, employees can communicate with the clients and address their issues in time. Soft skills training also helps the employees to be patient and calm in difficult situations. Being able to listen patiently and respond to client queries eventually adds to the goodwill of the firm.
- Boosts confidence
With regular soft skills sessions at the workplace, employees develop confidence organically. Participating in activities such as public speaking makes them more accustomed to the ways and rules of addressing a group of people or crowd at once. They become more comfortable in dealing with different clients and leave behind positive impressions. Clients who interact with such confident employees are more likely to avail of your services than confused and silent ones.
- Imbibes problem-solving qualities
This is a must-have quality every employee should possess. While working in an organization, there are different individuals with an extremely different thought processes. It is very normal and healthy to have conflicts and differences of opinions at times. With strong opinions and communication, an individual must have the ability to resolve conflicts and address problems effectively. At the soft skills training sessions, your employees are trained to understand conflict situations and come up with viable solutions. This is a chief trait that every individual should develop for a peaceful and productive work environment.
In present times, the professional development of a candidate includes both hard skills and soft skills. An imbalance between both will affect the overall functioning of the firm. Along with job-role performance and training, soft skills development is also important. It should be the organization’s responsibility to ensure that both are given equal significance. Providing this type of training is not an easy task as there are no hard and fast rules when it comes to soft skills development. However, there are good training companies in Dubai that have unique modules crafted for training candidates in areas like soft skills.